Isuzu
4BG1T, 4HE1T, 6BD1T, 6BG1T, 6DE1T, 6HK1T, 6RB1T, 6SA1T, 6WA1T, 6WF1T, 6WG1T, 6SD1T, 4JB1T, 4JG2T, C223, 4JX1TC, 4JA1T, 4EE2

Hitachi
Ex120, UH083, Ex200, Ex210, Ex225, Ex220, Ex230, Ex270, Ex280, Ex300, Ex350, Ex370, Ex400, Ex450, Ex550, Zaxis200/230/
270/330/450

Komatsu
PC100, PC120, PC150, PC200, PC220, PC270, PC300-3, OC300, PC400, PCWA100, WA150, WA180, WA250, WA300, WA400, WA450, WA700, HD465

Nissan Diesel
PE6T, NE6T, PF6T, PD6T, FE6T, RD6T, GE13, MD92, FD46TA

Kobelco
SK045, SK120, SK907, SK07, SK12, SK16, SK120, SK210, SK220, SK230, SK250, SK290, SK300, SK320, SK330, SK430, SK480

Kato
HS120, HS160, HD450, HD550, HD700, HD820, HD823, HD1023, HD1250

Cat
E110, E120, E200, E320B, E320C, E450

Sumitomo
S260/S265, S340, S580, SL2800, LS2600, LS2650, LS2800, LS3400, LS4300, SH100, SH120, SH200, SH220, SH300, SH400

NIssan
Silvia, 200SX, 300SX, Skyline R34

FAQ

Q1:  We have not done any business and have never meet you before. Why should I pay in advance?

We have not either. The risk on your side is as big as my risk.

Honesty is Asahi's principle. Our products are 100% genuine and new. No switch and bait. When you buy from Asahi, we want you to be safe and assured. We offer a Refund Program.

We are legitimate and is here for the long-term business. Hong Kong has clear and comprehensive commercial laws. If we default on our promises, you can easily seek legal redress.

Our suggestion is to do business on a small scale first. We absorb the courier for the first shipment, with a minimum purchase from registered customers. After that, when most of our new customers get to know us better, they are naturally at ease to order more.

Hope this address your concern.

Q2:  I am still not comfortable with payment in advance. What should I pay in advance?

If shipment is by ocean, we can work using Document Against  Payment. The Buyer and seller, not the banks, are involved in the negotiation of documents. Click Here

Q3: I like to visit you before we do business. Where shall we meet?

Welcome. As we have various offices( in Hong Kong and Asia )  handling different products, registered customers can inform us in advanced their product interest and we will direct you to meet us at the right office.

Q4:The product failed 3 hours after installation. Do you accept a return with full refund ?

Our products are guaranteed genuine from the Original Equipment Manufacturer (OEM). They are of the highest quality. We do not offer warranty on our products as the condition of the engine and skills of the installer is unknown. We only accept a return with full refund provided the goods are in original conditions – unused, undamaged, uninstalled and in saleable conditions.

Q5:  Are your products genuine parts from Nissan or OEM parts ?

As you know in the automotive business, Nissan buys the parts from the OEM and repack them as Nissan Genuine parts. Our products are OEM. We purchase as  original and new from the OEM, and is packed as OEM. The products inside are the exactly the same, but OEM prices are more attractive.

Q6:  The product you shipped to me is of a different specifications. What should I do?

Many parts look alike, but actually are different in technical specifications. It is important that you provide us the full part number and their cross references, to minimize sending you something you don’t need.

If the error is due to us, we offer a full refund or exchange with similar freight + insurance paid by us. If the error is due to you, we offer a full refunds or exchange. However, freight + insurance is paid by you both ways. Alternatively, you may keep the product with you first, in case you need it later. Inform us within 14 days of receiving the goods and, at our discretion, we may extend your refund/exchange period by 3 months for this case. Please see Refund Policy.

Q7:  Can I nominate my courier/forwarder. That means exwork, instead of C&F?

Due to our huge export volume, we have negotiated with courier/forwarder a very attractive prices as you have noticed. In the case of DHL, their jumbo rates only applies when freight is paid by us. Therefore, we offer the one and only best option - freight must be prepaid by us on your behalf.

Q8:   The goods Asahi sent to us by courier were damaged by poor freight handling. What should I do ?

We strongly encourage our customers to insure the shipment against damages and pilerage. We can arrange on our side before shipment and it is convenient. Otherwise, you have to bear that risk.

Q9:   I have missing items in my shipments. What Should I do ?

Your DO should indicate what is shipped. If actual quantity and items differs from the DO, please inform us and will investigate with our logistics center.

Q11:   What is the prefered ways of communications?

This is the internet age. We strongly encourage EMAIL to save cost and time. Alternatively, you can contact us by phone or fax. It is our practice to reply to your enquiry via email.

Q12:  How I do make a complaint?

Asahi’s management sincerely welcome your feedback, complaints, etc via email. Customer satisfaction is our first priority. If we have not meet your expectation, we will try to rectify the problem and offer you a satisfactory solution.

Q13:  Can I get a quote, if I do not register?

In order for us to serve bona-fide customers effectively, we require all customers to register with us first, then we will provide the quotation.

Q14: Can you send us your brochure, cataloges and price list?

Our website (www.asahi-engine-spares.com) is our corporate brochure. Please visit. As Asahi pursues continuous update of our cataloges and pricing, we are unable to provide you a copy at the moment. Please enquiry with us for any specific items that you need. We assure you the most current infor and prices.

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